Privacy Policy

    Last updated: January 1, 2026

    1. Introduction

    OneBudd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and related services (collectively, the "Services").

    By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

    2. Information We Collect

    2.1 Information You Provide

    • Account Information: Name, email address, company name, and password when you create an account.
    • Payment Information: Billing address and payment method details processed through our secure payment processors.
    • Voice Data: Audio recordings and transcriptions processed through our voice AI services.
    • Communications: Information you provide when contacting our support team.

    2.2 Information Collected Automatically

    • Usage Data: API calls, feature usage, and interaction patterns with our Services.
    • Device Information: Browser type, operating system, and device identifiers.
    • Log Data: IP addresses, access times, and pages viewed.
    • Cookies: Small data files stored on your device to enhance your experience.

    3. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our Services
    • Process transactions and send related information
    • Send technical notices, updates, and security alerts
    • Respond to your comments, questions, and support requests
    • Monitor and analyze usage patterns and trends
    • Detect, prevent, and address technical issues and fraud
    • Comply with legal obligations

    4. Voice Data Processing

    Our voice AI services process audio data to provide speech-to-text, text-to-speech, and conversational AI capabilities. We understand the sensitive nature of voice data and implement the following safeguards:

    • Encryption: All voice data is encrypted in transit (TLS 1.3) and at rest (AES-256).
    • Data Minimization: We only retain voice data as long as necessary to provide our Services.
    • Auto-Deletion: You can configure automatic deletion of audio data after processing.
    • No Training: We do not use your voice data to train our models without explicit consent.

    5. Data Sharing and Disclosure

    We may share your information in the following circumstances:

    • Service Providers: Third-party vendors who assist in providing our Services (e.g., cloud hosting, payment processing).
    • Legal Requirements: When required by law, court order, or governmental request.
    • Business Transfers: In connection with a merger, acquisition, or sale of assets.
    • With Your Consent: When you have given us explicit permission.

    We do not sell your personal information to third parties.

    6. Data Security

    We implement industry-standard security measures to protect your information:

    • SOC 2 Type II certified infrastructure
    • End-to-end encryption for all data transmission
    • Regular security audits and penetration testing
    • Access controls and authentication requirements
    • Employee security training and background checks

    7. Data Retention

    We retain your information for as long as your account is active or as needed to provide our Services. You can request deletion of your data at any time. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

    8. Your Rights

    Depending on your location, you may have the following rights:

    • Access: Request a copy of your personal data.
    • Correction: Request correction of inaccurate data.
    • Deletion: Request deletion of your data.
    • Portability: Request transfer of your data to another service.
    • Objection: Object to processing of your data.
    • Restriction: Request limitation of data processing.

    To exercise these rights, contact us at privacy@onebudd.com.

    9. International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

    10. GDPR Compliance

    For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

    • Performance of our contract with you
    • Your consent (where applicable)
    • Our legitimate business interests
    • Compliance with legal obligations

    11. CCPA Compliance

    For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (note: we do not sell personal information).

    12. Children's Privacy

    Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the revised policy.

    14. Contact Us

    If you have questions about this Privacy Policy or our data practices, please contact us: